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Returns & Refunds

At Autobeam we want you to be totally happy with your purchase, however, we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online from Autobeam. 

Refunds
Under the Consumer Contracts Regulations, you may return goods and obtain a full refund provided you notify Autobeam of your intention to do so within 14 days of the date of receipt by you.

You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 3-5 days of receiving the goods from you. 

We may charge a restocking fee up-to £4.90 when an item is returned to us for a refund, as items may need to be placed back into our warehouse and re-packaged for sale. 

Additional Restrictions
The following additional restrictions apply to these returns:

  • Custom-configured products such as clothing, including personalised items, cannot be returned or exchanged.
  • HID Headlight units cannot be returned or exchanged. 
  • Some items may be subject to a restocking fee.

      Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced. 

      If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) we will provide you with a full refund including shipping costs up to £4.90.

        If you do wish to return your order or just certain items from it, please use the online self-service section of our website via the link at the bottom of this page. Be sure to provide the following details:

        • Your Order Number
        • Your Email Address

        Please note

        • Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
        • Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
        • Failure to follow the above process may result in the return being void. 

        Product Faults

        Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced. 

        If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) we will provide you with a full refund including shipping costs up to £4.90.

          Set up a return

          If you do wish to return your order or just certain items from it, please use the online self-service section of our website via the link at the bottom of this page. Be sure to provide the following details:

          • Your Order Number
          • Your Email Address

          Please note

          • Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
          • Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
          • Failure to follow the above process may result in the return being void.