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Returns & Refunds

At Autobeam we want you to be totally happy with your purchase, however, we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online from Autobeam. 

Returns
Under the Consumer Contracts Regulations, you may return goods and obtain a refund provided you notify Autobeam of your intention to do so within 14 days of the date of receipt by you.

You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 3-5 days of receiving the goods from you. 

If product packaging is damaged when returned to us 15% will be deducted from your refund. 

Additional Restrictions
Custom-configured products cannot be returned or exchanged.

      Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced. 

      If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) we will provide you with a full refund.

        If you do wish to return your order or just certain items from it, please use the online self-service section of our website via the link at the bottom of this page. Be sure to provide the following details:

        • Your Order Number
        • Your Email Address

        Please note

        • Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
        • Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
        • Failure to follow the above process may result in the return being void. 

        Product Faults

        Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced. 

        If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) we will provide you with a full refund.

          Set up a return

          If you do wish to return your order or just certain items from it, please use the online self-service section of our website via the link at the bottom of this page. Be sure to provide the following details:

          • Your Order Number
          • Your Email Address

          Please note

          • Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
          • Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
          • Failure to follow the above process may result in the return being void.