Terms & Conditions

www.autobeam.co.uk

IMPORTANT: PLEASE READ

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.

BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

In these Terms:

"Website" means Our website at www.autobeam.co.uk.

"Goods" means the goods which We will supply to You in accordance with these Terms and Conditions.

"Order" means an order which You place with Us detailing the Goods You wish to buy from Us.

1. Terms & Conditions

1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when You buy Goods using the Website or over the telephone. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make.

1.2 When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in our Privacy Policy which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between us ("Contract").

Section A: Terms of Website Use

2. About this website.

2.1 This Website is aimed at people who are consumers. The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which we do not commonly sell our goods and We cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with Us.

3. Our rights in this website. 

The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by Us or Our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website (© Autobeam 2023. All Rights Reserved.) Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever.

You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.

We may use any information which you upload to Our Website as We decide and We may also disclose that information to a third party.

4. Website Content 

We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an "AS IS" basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.

We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.

We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.

We do not guarantee that this Website will always be available or be free from error, virus or similar.

We are under a legal duty to supply goods that are in conformity with the contract and we aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.

5. How you must use this website.

Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.

All information which You submit should be accurate, truthful and should not be copied.

You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person except if You have their permission to do so.

You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.

We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.

If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.

We may refuse access to this Website to anyone who does not comply with these Terms.

Section B: Terms of Sale

6. Our agreement for the sale of goods and ordering process. 

6.1 The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order. Our acceptance of Your Order and the completion of the Contract between You and Us will take place upon dispatch to you of the Goods.  You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

6.2 Any variation of the Contract must be expressly agreed between You and Us.

6.3 The following paragraphs explain the process which You will need to go through to place an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important information about payment and delivery.

Step 1 - Choosing your Goods

You can select a product for purchase by clicking on the item which You are interested in and then clicking on "Add to Basket".

Step 2 – Reviewing Your Basket

You can review the products which You have added to Your basket. You can change the contents of Your basket by amending the quantity of Goods You want to order (which may be subject to a maximum number of items, per size from time to time), removing any unwanted items by clicking 'Remove' and viewing the basket total value. You can also enter any promotional code which You may have. Entering a valid promotional code and clicking 'Redeem' will update the basket total. You can then continue shopping and adding to Your basket if You wish or if You don't want to buy anything else, go straight to the next step.

Step 3 – Going to Checkout

Once You have finished shopping, You can proceed to Checkout by clicking on "Continue" or by hovering over the basket icon in the top right hand corner of the page and then clicking "Checkout".

Step 4 – Customer registration

You will then be asked whether You are a guest or an existing customer. To register as a guest customer You will be asked to provide Your e-mail address. We will then store that information for the purposes of processing Your Order but it will not be recognised next time You visit the Website. Existing customers will be asked for a password and e-mail address to login, each time an Order is placed. Alternatively, you have the option to pay with PayPal at this stage by clicking on the PayPal link.

Step 5 – Completing Your Address and Delivery Details

If You are a guest Customer, You will be given a list of delivery options. Once You have chosen Your option, You will be asked to enter Your delivery address or a town or postcode to find your nearest collection point. If You are an existing Customer, You will be shown a list of any delivery addresses You have previously entered. You will have the option of selecting the same address for Your billing address. Alternatively, on the next screen, You can enter a different billing address. You must provide us with the correct address details. We will not be liable for any delay to or failure of delivery as a result of Your failure to provide accurate address details. 

Step 6 – Your Order Summary and Payment Information

You will then need to choose Your payment method and enter Your payment details. Please check this information very carefully. You will then be given the option to save such details for Your next visit. If You are an existing customer and you have previously saved Your payment details, they will appear here. Your Order summary page will then appear in the right hand corner. This includes details of the Goods in Your Order. You should check the details at this stage very carefully as this is the final stage in the Order process at which You can correct any mistakes or change the Goods which You want to Order. You can do this by returning to the home page and completing the process set out above again. If You are happy with Your Order, click "Place Order & Pay".  

Step 7 – Placing Your Order

By clicking on "Place Order & Pay", You are confirming that You have read, understood and accepted these Terms. At this point Your Order will be submitted to Us.

Step 8 – Order Acknowledgement

Once We have received confirmation that Your payment has been authorised, a screen will appear, thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgement and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on dispatch of Your Order.

6.4 We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so which may include circumstances where:

6.4.1 We are unable to obtain authorised payment or the payment process is incomplete; or

6.4.2 We identify a product or pricing error on the Website; or

6.4.3 You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or

6.4.4 We suspect that Your Order is related to fraudulent activity; or

6.4.5 You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or

6.4.6 Goods are unavailable or out of stock.

6.5 We may contact You by telephone or email to verify details before We are able to process and dispatch Your Order or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.

6.6 The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We reserve the right to limit the total value of Goods which can be included in an Order. If the total value of Goods in Your bag exceeds the limit which We may choose from time to time, then We will contact You.

7. Price & Payment

7.1 Price, VAT and delivery charges are as published on the Website when We accept Your Order. Prices exclude VAT and are in pounds sterling. Delivery charges and VAT are shown separately during the checkout process. All applicable delivery charges are as stated on the Website or as specified over the telephone at the time You place Your Order. The delivery charge for the Order is shown on the shopping basket page below Your chosen items. This means that if You order more than one item, there is no delivery charge for the additional items.

7.2 We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when we ship Your Order, We will inform You by email or telephone and ask You if You wish to proceed.  If you decline and for any reason payment has already been taken, it will be re-credited to Your credit or debit account.

7.3 Offers and promotions on the Website are subject to availability. We may charge a minimum order value, or change / withdraw the offer at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply. 

7.4 We must receive payment for the Goods in full before they are dispatched.

7.5 We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Maestro and American Express. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery.

7.6 Your card provider may charge You for using You card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.

7.7 If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if Goods which You order are not available for any reason.

7.8 We will validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information which You provide to Us may be disclosed to a registered credit reference agency which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You, to ensure Your shopping experience with Us is as secure as possible.

8. Returns

8.1 If you do wish to return your order or just certain items from it, please use the online self-service section of our website via our support page. Please provide the following details:

• Your Order Number
• Your Email Address

8.2 Returns postage is paid at the cost to the customer, Autobeam do not pay returns postage in any form or provide free return shipping labels unless the item is faulty in some way or has been sent to the customer incorrectly. 

8.3 We may charge a re-packaging fee up-to 15% when an item is returned to us for a refund.

9. Product Faults

Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced.

If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) within 30-days we will provide you with a full refund.

You won’t have any legal rights and warranty will not apply if the item is damaged by wear and tear, an accident or misuse.

If claiming under warranty we have the right to have the item in question returned for testing before issuing a replacement.

Warranty is only valid for the purchaser and is not transferrable. Purchasing used Autobeam products will not have warranty.

Warranty is not applicable for any products fitted to a commercial vehicle (This includes any vehicles used for business use)

Any products purchased outwith the UK are limited to a maximum 12 Months warranty.

10. Product Fitment

10.1 Autobeam takes no responsiblity for issues caused due to incorrect fitting. 

10.2 Fitting products to your vehicle which are sold by Autobeam is at your own risk.

10.3 LED or HID bulbs do not have ECE approval, and as such their usage is currently not approved for use on public roads: their usage is limited to ‘off-road’ applications. 

10.4 LED or HID bulbs may trigger a bulb error message to appear on the vehicle's on-board computer system / dashboard. This is a harmless side-effect and may be removed by installing a canbus adaptor.

For any further information please contact us via our support page.

11. Registered Offices

Terms and Conditions - Klarna Pay 

1. CUSTOMER DATA SHARING 

1.1 National and/or EU rules sets certain limits to how and when you may share customer-identifying information with Klarna. EU regulations state that the customer must have clicked the Klarna option before the Merchant shares any such information. Basically this means you share privacy data when the customers actively chooses the Klarna option in your checkout and the widget is shown, not before. Our default setup complies with EU regulations. If you operate in another jurisdiction, you must check what kind of setup is permitted before you do the integration.

2. TERMS AND CONDITIONS 

2.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later.

2.2 Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

3. PRIVACY POLICY 

3.1 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

3.2 General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

www.klarna.com

Terms and Conditions - laybuy

This document, and any changes we might make to it, forms an agreement between us and you. Make sure you read it carefully. When we use ‘us’, ‘we’ or ‘our’ in this document we mean Laybuy. When we use ‘you’ in this document we mean anyone we’ve authorised to open an account and use the platform.

You can’t transfer your rights under this agreement to anyone else. We can transfer these terms, or any rights or benefits we have under them, at any time – for example, if we sell your loan to another company. We don’t need to ask for your consent to do this, unless transferring would harm your rights and responsibilities.

The law of whichever part of the UK you live in applies to these terms and conditions. If you take legal action against us, it will normally be dealt with by the English courts. But if you live in Scotland or Northern Ireland, you can choose to take us to court there instead. If we take legal action against you, it will always be dealt with by the courts where you live.

If any part of this agreement is found to be illegal or void, this doesn’t affect the whole agreement. The rest of the terms will still be valid and will still apply to you and us.

Who can use Laybuy?

Only shoppers who are over 18 and have a valid credit or debit card can use Laybuy. When we say ‘valid’ we mean the card is in your name, and within the expiry date. There should be enough money on the card to make each payment when it’s due for each purchase you make. You must also live in the UK permanently and have a valid passport or driver’s licence.

How do you shop with Laybuy?

With Laybuy, you can pay for something you buy by spreading the total cost over six equal payments. You can either shop in the Laybuy app, on the Laybuy online platform, or using your Laybuy Card. If you use a Laybuy Card, then the ‘Laybuy Cardholder Terms of Use’ apply to you. You can find them at www.laybuy.com/uk/card-terms. Depending on whether you buy your items through the platform or the Laybuy app, you might buy directly from us, or from the retailer. We’ll let you know at checkout if you’re buying directly from us.

Remember, it’s up to you to make sure your card has enough money on it to pay the total price of the item you buy. It’s also your responsibility to pay any extra bank or card charges linked to your purchase. We’ll need to approve your payment method before you buy anything.

If you’re a new user

If you’re a new user, we’ll do a credit check and give you a credit score before you shop with Laybuy. Once we’ve got this score, and your account has been verified, we’ll give you a Laybuy limit. You can buy items that cost more than your limit, but your upfront payment will be larger than the other five payments. We’ll still need to approve each purchase you make.

How will Laybuy take your payments?

For anything you buy using the platform or the app, you must pay us the total cost in six equal weekly payments. We won’t charge you any interest on the amounts you have to pay us.

The first payment is due at the time you buy your item. The second payment will be due exactly a week after. You can change the day your payments are due at time of purchase. But, your second payment can't be due more than a week after the day you made your first payment. The four other payments will be due on this same day for the next four weeks. We will display your payment schedule when you make a purchase and you can review the schedule in your Laybuy account at any time. These payments will be taken automatically from the card you used to make your first payment, unless you change your card in your Laybuy account.

For example, if you bought something with Laybuy on a Friday and the total price of the item was £60, you’d pay £10 straight away. You’ll then pay another £10 each Friday for the next five weeks. If, for example, you changed your second payment due date to a Thursday, you’d then pay another £10 each Thursday for the next five weeks. If you want to pay off a purchase earlier you can do so in your Laybuy account.

When you use the platform you allow us to charge the six payments to the card you chose to use at checkout.

Can you make payments earlier than the due date?

You can choose to make a weekly payment earlier than the due date at any time. You’ll be able to do this in your Laybuy account or in the app. This won’t change the due dates of any remaining payments you have to make.

What happens if you buy an item that pushes you over your limit?

If the cost of your item goes over your limit, the first payment you make will cover the difference between your limit and the total cost of the item. We call this ‘Laybuy Boost’.

For example, let’s say your limit is £60, and the price of the item you want to buy is £80. On the day you buy the item, you’ll make your first payment, which will be £20. This is the difference between your limit (£60) and the total cost (£80).

We’ll then divide what’s left of the total cost of your item over five payments. For this example, you’ll pay £12 for the next five weeks. We’ll take these payments in the usual way, on the same day each week.

Using the Laybuy app or the online platform

The platform is free to use online or in the app and the app is free to download. We might need to update the platform or the app from time to time. We’ll do this automatically and might sometimes upgrade you to the latest update without telling you. The app or platform may be temporarily unavailable whilst we do the update and fix any errors.

To use Laybuy, you’ll need to create an account login and password, which you’ll use every time you want to buy something with Laybuy. You must keep this login information private and secure and not allow anyone else to use your Laybuy account. You must also do your best to keep your computer or device safe. If someone else uses your Laybuy account to buy something, you’ll be responsible for the purchase, even if you didn’t agree to it.

You must not let anyone else use your login to buy something. If you think someone else has used your account, or knows your login, you must tell us immediately at help@laybuy.com. You’ll still be responsible for making the payments. This is the case even if, for example, you give your login details to a friend or family member, and they buy something with Laybuy. The bottom line is you’re responsible for all purchases made using your account.

In any case, you won’t be responsible for purchases made using your Laybuy account due to fraud that’s outside your control. This includes if you’re a victim of fraud because we haven’t kept the app or platform secure.

You must take care not to damage the app or the platform.

Shopping with Laybuy App Exclusive

You can find App Exclusive shops within our Shop Directory. These are shops where you can only pay using Laybuy if you access them through our app. To use it, select the store in the app, browse as normal, choose your items and go to checkout. We’ll fill in as much as we can at checkout using the customer details you gave us when you opened your account. A virtual Laybuy card will be auto filled in the payment section, and once you confirm, the cost will be spread over six payments.

When you buy something from an App Exclusive shop, this means you’re buying the item from the retailer directly. You can only buy from App Exclusive shops that accept the virtual Laybuy card.

What happens if you fail to make a payment

When one of your payments has failed, we’ll send you an email straight away to let you know. We’ll then try to take that payment 24 hours later. If it fails again, we’ll charge you a late fee of £6. If you don’t make the payment within the next seven days, we’ll charge you another late fee of £6. We’ll do this up to a limit of £24 for each time you buy something with Laybuy. The late fee will be taken from the default payment method for your Laybuy account. If we still can’t take the payments after this, we might have to get a debt collection agency to collect the amount you owe us.

We won’t let you buy anything else with Laybuy until you’ve paid us any amounts you owe.

If you need to close your account

You can stop using the Laybuy app or platform at any time. If you want to close your account with us, you’ll need to email help@laybuy.com. If you stop using Laybuy, you’ll still have to follow these terms.

If we need to close your account

We can stop you from using the platform or the Laybuy app at any time if you don’t follow these terms. We can also do this if we think you’ve committed fraud, if we have to by law, or to protect other users. We don’t have to give you any warning and we’re not responsible if you can’t buy items using Laybuy anymore.

If we stop you from using your account for any reason, you’ll still have to pay any amount you owe us.

If your bank card is cancelled

If the card on your account has expired or has been cancelled for any reason, please update your saved card details. You can do this by logging into your account on the Laybuy platform or through the app.

If you need to cancel an order and how to do it

You can cancel most of the orders you make with Laybuy, apart from things like audio or visual recordings or personalised products or services.

You can cancel your order any time before it’s delivered, and up to 14 days afterwards. This 14-day period begins the day after all parts of your order have been delivered. Some shops might give you a longer cancellation period.

If you bought the item from us, you can tell us you want to cancel by using this form and sending it to us here. You can also cancel through your Laybuy account - guidance on how to do that is here. For App Exclusive purchases where you buy directly from the retailer and not us, you must contact the retailer directly within 14 days.

If your order was for a service and not a product, you can cancel any time before you receive the service. If the service you ordered is part of a subscription, you’ll need to check the terms of that subscription to find out about cancellation.

If you need to return an order

We’re not responsible for returns, so you should contact the shop you bought the item from to arrange sending it back. You must return the item in the same condition it arrived in. If you don’t, you might not get a full refund. The retailer may have its own returns policy that applies to your purchase.

If you let us know you’re returning an item, we can pause any future payments you have outstanding until you’ve been refunded. You can let us know by using this form and sending it to us here. You can also return items through your Laybuy account - guidance on how to do that is here. You won’t be charged any late fees on paused payments.

If you don’t tell us about a return, we’ll carry on taking your payments. We’ll do this until the shop you bought from tells us they’re giving you a refund.

When the shop has accepted your return, and refunded the amount to us, we’ll let you know. Your order will then be adjusted straight away. If you still have to make any of your six payments, these will be cancelled first.

We’ll refund any amount you’ve already paid back onto the card you used to pay. It might take 5-7 working days for the money to arrive in your account. If you’re having any problems, please see here for more information.

If you need to exchange something

If you want to make an exchange for an item, we won’t pause your payments. You must continue to pay your weekly amount.

Our responsibilities to you

We want our platform and the app to run as smoothly as possible, all the time. But sometimes things go wrong that we can’t avoid. We can’t be held responsible for any loss we couldn’t have reasonably predicted at the time you placed your order or that was outside our control. This includes any extra costs related to your refund claim and the time you spend contacting us and the retailer. Despite this, we’ll always try to help you resolve any issues you have with us or any other retailers.

If we need to make any changes to the terms

If we make any changes to these terms, we’ll try and let you know beforehand, but we might not always be able to do this. New changes won’t affect orders you’ve already made, only those you make after the date we choose. We’ll always include a summary of changes we make to these terms on this website.

You must make sure you’re up to date with the latest terms. If you carry on using the platform or the app after we’ve told you about these changes, we’ll assume you accept the new terms of our agreement. This agreement, and any updated terms, will apply even if you don’t keep up to date with the changes.

How to make a complaint

If you’ve got a query or a complaint, you can contact us at help@laybuy.com, or via this link. We aim to handle all complaints as quickly and effectively as possible.

How we use your personal information

We collect and store your personal information when you use Laybuy. Please see our Privacy Notice here for more information about your rights.

Laybuy

Laybuy Holdings (UK) Limited is registered in England with the company number 11156956. Its registered office is at 33 Foley Street, Fitzrovia, London, United Kingdom, W1W 7TL. Its VAT number is 378 506 954.

Terms and Conditions - Autofinesse products

1. GENERAL WARRANTIES

Auto Finesse retains title of the goods until orders are paid in full.

2. RETURNING GOODS

Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions.

We receive the goods within 14 days of dispatch.

Items and their packaging are received in a re-saleable condition.

Items are received with a copy of the original invoice, reason for return and return reference number (call our sales team for details).

Items are returned with the carriage paid.

Read more about returning an item to us on our returns & refunds page.

Please note if you are returning goods purchased during a promotion and you have received a free item, this free item will also need to be returned if your order value drops below the promotion threshold because of the return.

3. PRODUCTS THAT DEVELOP A FAULT

If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warranty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfibre towels, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from purchase date.

In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation email.

4. ORDER DISCREPANCIES

Any discrepancies or issues with your order have to be bought to our attention within the first 14 days after the delivery of your parcel. 

5. ADDITIONAL COSTS

Auto Finesse will not be held liable or responsible for any additional costs incurred by products shipped or ordered in error.

6. DELIVERY

All items ordered before 15.00pm are shipped the same day with DHL or Royal Mail for the UK and DHL or DPD for Europe, we use DHL for the rest of the world unless otherwise stated at the time of ordering. Orders placed after 15.00pm on a Friday will be shipped the following Monday (excluding bank holidays, in which case it will be the next working day). If the item is out of stock for whatever reason you will be emailed within 24hrs to inform you of this.

In all cases "working day" refers to the next day of business between Monday-Friday, excluding Saturday & Sunday as well as all public holidays in England in which case we will be closed. Delivery will be calculated at the checkout.

7. ORDERING & PRICING

Verbal orders are accepted but will need email confirmation or payment over the phone by credit/debit card. Auto Finesse is not held responsible for typographic errors within catalogues, advertisements or price sheets. All up-to-date prices are available on our website.

8. METHOD OF PAYMENT

We accept all major credit and debit cards online or by telephone, all transactions are processed securely by our payment partner SagePay, Stripe and PayPal. For customers who wish to pay via bank transfer, please contact us for details.

9. OFFERS & PROMOTIONS

Any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount.

Important please note quoted shipping times may vary during busy promotional periods. We will endeavour to get all orders out as quickly as possible but cannot guarantee any displayed delivery date.

Offers are only redeemable for the advertised duration.

Offers including promoted products are only available whilst stocks last.

Unless otherwise specified any offer and or promotion excludes Gift vouchers.

Unless otherwise specified any offer and or promotion excludes Training Courses.

All discounts are deducted from the sub-total of your order, VAT and shipping will be deducted thereafter.

10. SMS MARKETING AND TEXT MESSAGES

By consenting to Auto Finesse's SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@autofinesse.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

Arbitration:

By using or purchasing Auto Finesse products or services, you agree that any controversy, claim, action, or dispute between you and Auto Finesse arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Auto Finesse’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Auto Finesse's products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to Auto Finesse Ltd Unit 20 Burnt Mill Industrial Estate, Elizabeth Way, Harlow, Essex CM20 2HS. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with Auto Finesse. You are responsible for ensuring Auto Finesse’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

Class Action Waiver:

You and Auto Finesse agree that you may bring or participate in Claims against Auto Finesse only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and Auto Finesse agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

11. IMPORTANT - PLEASE NOTE

All terms and conditions noted are without exception (subject to change without notice).

Terms and Conditions - Autospecialists products

1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Kays Auto Specialists. trading as Auto Specialists , whose registered office is at Broad Oak House, 1 Grover Walk,Corringham,Essex SS17 7LU  registered in England and Wales.
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods, unless agreed. Some packages (those particularly large or heavy) that are sent outside of the UK maybe subject to an unforeseen additional delivery charge that is stipulated by the courier at the time of booking the delivery. In this instance, we will notify you of the exact carriage cost and you will have the option to refund the order or pay the additional charge.

3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4. Delivery
4.1 The goods you order will be delivered via The most effective means deemed fit, to the address you give when you place your order.
4.2 Orders placed on a working day will be processed that day, provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
4.8 All products must be properly inspected upon delivery, prior to installation. As a means to confirm any possible damage, defects or incorrect items delivered. Installing or changing the received products may void any returns.
4.9 A test fit should be carried out before installation, if you have any fitment issues you must contact us within 7 days of receiving your order. Any information requested by us must be provided to ensure we can properly investigate any information not provided may result in the case being dismissed. Fitted items are subject to being dismissed with no resolution.

5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6. Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.

7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand  post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

8. Warranty
8.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, finished colour/aesthetic appearance of the product or if the product has been exposed to the use of any Traffic Film Remover or alternative acidic cleaner (commonly used in hand car washes), negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 7 working days. (Please note that this is 48hrs for our business customers)
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.5 The supplier is under no right to refund defected items, if a suitable replacement is available.

9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10. Acceptance of Goods
It is the Buyer’s responsibility to check the Goods are free from obvious defects and that no parts are missing within 14 days of delivery.  If they have not been rejected and/or an issue raised within this time period, the Company will deem that the Buyer has accepted the Goods and that they were delivered complete. The Buyer shall not be entitled to reject the Goods in whole or in part and shall not be able to claim a free replacement for a missing part thereafter. We therefore encourage all Goods to be inspected and checked as soon as they arrive and if there is an issue, we can be contacted by phone, Email, social media message or in writing.

11. Returning Goods
Goods purchased by mail order that prove unsuitable may be returned for refund, credit or exchange if they are returned to the Company within 7 days of receipt, subject to the following conditions.
Items are returned carriage paid, unused and in their original condition to secure a refund. Items must be returned complete with all packaging in good condition. The Company is not obliged to make any offer to refund, credit or exchange goods if received outside the 7 day period. Items not returned within 7 days will be subject to a re–stocking fee of not less than 15% (this does not affect statutory rights) should the Company agree to accept the goods. We cannot accept for return non – stock / special order items once supplied unless there is a specific manufacturing defect. We cannot accept responsibility for returned goods which are undelivered; retain your proof of postage for use in the event of any claim. The Company is not responsible for any costs incurred during fitting or removal of any allegedly faulty (or incorrectly supplied) goods (see point 13.). To offset the cost of order processing, the Purchaser will be charged a handling fee in accordance with costs incurred by the Company on all returned goods unless the Company accepts liability for any unsuitable or faulty item. An amount no greater than 25% of the original purchase price will be applied.

12. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.  we do not store credit card details unless agreed, nor do we share customer details with any 3rd parties

13. Images
Product images are for illustrative purposes only and may differ from the actual product.

 14. Copyright
All information displayed on this website is the property of Kays Auto Specialists Ltd; It may not be used without prior written consent of Kays Auto Specialists Ltd

Our return address is:

KAYS AUTOSPECIALISTS LTD
AIRTEC Motorsport

KINGS ROAD

CHARFLEETS INDUSTRIAL ESTATE

CANVEY ISLAND

ESSEX

SS8 0RA

01375 371449

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

Terms and Conditions - Airtec

1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Kays Auto Specialists. trading as Auto Specialists , whose registered office is at Broad Oak House, 1 Grover Walk, Corringham, Essex SS17 7LU  registered in England and Wales.
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods, unless agreed. Some packages (those particularly large or heavy) that are sent outside of the UK maybe subject to an unforeseen additional delivery charge that is stipulated by the courier at the time of booking the delivery. In this instance, we will notify you of the exact carriage cost and you will have the option to refund the order or pay the additional charge.

3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4. Delivery
4.1 The goods you order will be delivered via The most effective means deemed fit, to the address you give when you place your order.
4.2 Orders placed on a working day will be processed that day, provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6. Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.

7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand  post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

8. Warranty
8.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, Finished colour/aesthetic appearance of the product or if the product has been exposed to the use of any Traffic Film Remover or alternative acidic cleaner (commonly used in hand car washes), negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 7 working days. (Please note that this is 48hrs for our business customers)
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.5 The Supplier is under no right to refund defected items, if a suitable replacement is available.

9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10. Acceptance of Goods
It is the Buyer’s responsibility to check the Goods are free from obvious defects and that no parts are missing within 14 days of delivery.  If they have not been rejected and/or an issue raised within this time period, the Company will deem that the Buyer has accepted the Goods and that they were delivered complete. The Buyer shall not be entitled to reject the Goods in whole or in part and shall not be able to claim a free replacement for a missing part thereafter. We therefore encourage all Goods to be inspected and checked as soon as they arrive and if there is an issue, we can be contacted by phone, Email, social media message or in writing.

11. Returning Goods
Goods purchased by mail order that prove unsuitable may be returned for refund, credit or exchange if they are returned to the Company within 7 days of receipt, subject to the following conditions.
Items are returned carriage paid, unused and in their original condition to secure a refund. Items must be returned complete with all packaging in good condition. The Company is not obliged to make any offer to refund, credit or exchange goods if received outside the 7 day period. Items not returned within 7 days will be subject to a re–stocking fee of not less than 15% (this does not affect statutory rights) should the Company agree to accept the goods. We cannot accept for return non – stock / special order items once supplied unless there is a specific manufacturing defect. We cannot accept responsibility for returned goods which are undelivered; retain your proof of postage for use in the event of any claim. The Company is not responsible for any costs incurred during fitting or removal of any allegedly faulty (or incorrectly supplied) goods (see point 13.). To offset the cost of order processing, the Purchaser will be charged a handling fee in accordance with costs incurred by the Company on all returned goods unless the Company accepts liability for any unsuitable or faulty item. An amount no greater than 25% of the original purchase price will be applied.

12. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.  we do not store credit card details unless agreed, nor do we share customer details with any 3rd parties

13. Images
Product images are for illustrative purposes only and may differ from the actual product.

 14. Copyright
All information displayed on this website is the property of Kays Auto Specialists Ltd; It may not be used without prior written consent of Kays Auto Specialists Ltd

Our return address is:

KAYS AUTOSPECIALISTS LTD
AIRTEC Motorsport

KINGS ROAD

CHARFLEETS INDUSTRIAL ESTATE

CANVEY ISLAND

ESSEX

SS8 0RA

01375 371449

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

Terms and Conditions - Triple R Composites

Any product that has been fitted to a vehicle will be 100% non returnable / refundable.

Returns must be notified within 14 days in writing to triplercomposites@live.co.uk

No longer needed - If you no longer want your part then please get in touch as soon as possible to avoid your order being sent out and we will issue a full refund. 

If you wish to return a delivered item as you no longer need or want it the postage costs will need to be covered by the customer. If the item passes the return departments checks to make sure there is no damage to the parts then a refund will be processed this will be minus a 10% restock fee. Shipping charges are non refundable 

Wrong part - If the wrong part has been ordered and delivered for your car, returns are accepted, the item will need to be delivered back to us where we will check the item for damage before carrying out a refund or dispatching the correct replacement part. A 10% restock charge will be deducted from your refund. The customer will be responsible for the postage charge and courier. We always advise customers to pop a note in with the part stating your name, order number, address and if you wish for a refund or correct part. Letting us know in advance that a part is being returned is recommended to speed up the process of having your order correctly dealt with.

If by mistake we have sent out the wrong item, we will have the item collected from you and the correct item sent out. If this was to occur we need to be notified within two weeks of receiving your order.

Damaged - We hope you don't have any damaged products delivered but of course this isn't always something that can be helped in transit.

We always advise never to sign deliveries as "being received in good condition" if the outer box is damaged just incase the part inside the box is too. This will speed up the process of any claims that may need to be made against the courier. 
If the part has arrived damaged we always recommend getting in touch and emailing us pictures of the damaged part before having it sent back to us. We will always do our best to resolve damaged product issues as quick as possible.

If the damage was done in customers possession we are unable to refund or replace the item.

Delivered to the wrong address - If your order is showing as having been delivered but not to your chosen delivery address, we advise you contact the courier yourself. If you continue to experience problems as a result of this please contact us so we can assist.

RETURN ADDRESS 
TRC
Unit 5B Blackwell Farm Ind Est 
Station Rd
Tilbrook
Cambridgeshire
PE28 0JQ

Terms and Conditions - Clearpay

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