Returns
At Autobeam we want you to be totally happy with your purchase, however, we know that sometimes you'll need to send an item back to us. Below are the terms for returning goods purchased online from Autobeam.
Under the Consumer Contracts Regulations, you may return goods and obtain a refund provided you notify Autobeam of your intention to do so within 30 days of the date of receipt by you.
You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 3-5 days of receiving the goods from you.
If you do wish to return your order or just certain items from it, please use the online returns system via the link below. Please note...
- Indicating your order number clearly on/or in the packaging of the goods you are returning will help ensure that your returns are processed quickly.
- Postage cost is not refunded unless the item is faulty or has been sent incorrectly.
- Custom-configured products cannot be returned or exchanged.
- When returning an item we advise to use a tracked mail service.
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If product packaging is missing, defected or damaged when returned to us 10% may be deducted from your refund.
Start Return
- Warranty
- Product Faults
We understand there’s nothing worse than buying something only for it to develop a fault, with our standard Autobeam warranty those worries are eliminated and best of all its free. Under some circumstances we may require the faulty item to be returned for testing. Warranty is issued to the original purchaser only and is none transferable.
Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced.
If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) within 30-days we will provide you with a full refund.
You won’t have any legal rights and warranty will not apply if the item is damaged by wear and tear, an accident or misuse.
Warranty
We understand there’s nothing worse than buying something only for it to develop a fault, with our standard Autobeam warranty those worries are eliminated and best of all its free. Under some circumstances we may require the faulty item to be returned for testing. Warranty is issued to the original purchaser only and is none transferable.
Product Faults
Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, store credit or the product replaced.
If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within the warranty period of your product. If we are unable to repair or replace the item(s) within 30-days we will provide you with a full refund.
You won’t have any legal rights and warranty will not apply if the item is damaged by wear and tear, an accident or misuse.
